Last updated: 8 November 2026

Refunds and withdrawal

Cancelling is easy and you are never locked in. Here is exactly how payments, cancellations and refunds work.

Cancel any time

Open your account then Manage billing, then cancel. You keep Pro until the end of the period you already paid for, and you are not charged again. Your canvases stay; the Free limits apply afterwards (see the terms).

Our 14-day refund promise

If Pro is not for you, send us a message with the contact form within 14 days of your first payment and we refund it in full, no questions asked. This applies to your first payment for Pro (monthly or yearly), once per customer.

Right of withdrawal (EU consumers)

Under EU law, consumers can normally withdraw from an online purchase within 14 days. When you subscribe, you ask for Pro to start immediately, and you acknowledge that for a digital service that has started you may lose the right of withdrawal once the service has been fully provided. Our refund promise above is more generous than this for the first payment, and it does not affect the rights you have under mandatory law (for example if the Service does not work as promised).

Renewals

Renewals are charged automatically at the end of each period. If you forgot to cancel and were charged for a renewal you did not want, write to us within 7 days of the charge and we will look at it with a fair eye.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. It usually takes 5 to 10 business days to appear on your statement.

Something wrong?

If a payment looks wrong, or the Service is not working, contact us first: we usually fix it quickly.